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Mr Green Casino is an instant play casino which was established in 2008. Originally a Scandinavian-focused operation, their overwhelming success means they cater to many countries including the UK as they offer a superbly-run online casino with a stellar reputation. They have more than 1,500 video slots powered by NetEnt, IGT, Microgaming and NextGen Gaming, WMS and many others. With fast cashouts and many deposit/withdrawal options, new UK players are treated to a 100% bonus up to £100 plus up to 200 bonus spins.
Mr Green has grown into one of the most popular online casinos in Europe – this is based on a superb offering (games/slots wise), a clean and sophisticated website and excellent customer service. Since launching in 2008, they have won a whole host of awards including being named on the eGR Power50 list (list of most important gaming companies) and International Gaming Awards Online Casino Operator of the Year (for 3 years running!).
Anyway, you contact their customer support teams via local telephone numbers, Live Chat and email. Their response times via email impressed me as this is how they originally started. They offer a UK telephone number (should be free with most mobile phone operators or landlines) which short waiting times in general.
Live Chat was added in 2012 (seems like an eternity away) but it shows you how long I’ve been playing at Mr Green. I found their Live Chat service to be the quickest and most convenient way of contacting their customer service team. I found the staff to be helpful, friendly and efficient.
Being available around the clock via Live Chat and telephone, you can also contact Mr Green via Twitter until 9pm UK time – you could also request a callback so they call you at a convenient time for you.
Mr Green also offers a superb Help section on their website – scroll to the bottom of their website and click on Green Gaming to take you to the section which hosts a whole variety of information from deposits and withdrawals to customer support and promotions/bonuses.
Mr Green Casino offers all the popular deposit methods such as credit/debit cards, bank transfer, Skrill, NETeller, PayPal, PaySafeCard and Entropay. On the withdrawal side, you can use bank transfer, PayPal, Skrill and NETeller. The minimum deposit across all payment methods is £10.
There are no fees whatsoever to deposit or withdraw – as of April 2013, Mr Green abolished fees to deposit using a VISA or MasterCard (just in case you wondered). This is good as it’s one of the most commonly used methods for depositing. Furthermore, deposits via PayPal, NETeller, MoneyBookers, PaySafeCard and Entropay are also free. The funds are available immediately to play with too. You can also use Trustly for a bank wire but withdrawals will take longer.
Mr Green also will ask for ID documents (like a driver’s license or utility bill) upon your first withdrawal – this is standard practice amongst all online casino operators. Mr Green operates a 1 wallet system so you can play any of their casino games without having to move your funds about.
In terms of cashout times, Mr Green has improved. They process your withdrawal requests within 12 to 24 hours – we tried to withdraw a few times and found withdrawals via NETeller and Skrill were processed quicker (within 12 hours in some cases. Withdrawals to debit/credit cards obviously take longer due to banks own processing times. Furthermore, Mr Green processes cashouts on weekends – this is a big plus in my eyes as this is when most of us tend to play online.
In terms of reversing your withdrawal, they don’t allow it which is great – this way you won’t get tempted to cancel your withdrawal request and playing with your winnings. As a result, manually flushing your withdrawal is not an option.
Finally, Mr Green operates a policy called Green Gaming. You, as a customer, can set up personal limits in terms of the risk you want to take. This means you can set daily, weekly and monthly limits – this way, you can control what you might lose. It’s obviously down to you as an individual but the facility is there is you might ever need it.
Mr Green is all about video slots but they do offer all the regular casino games such as blackjack, roulette, video poker and even live dealer games. I remember Mr Green being one of the first online casinos to offer slot games from multiple software providers – most used to offer Microgaming slots only for example.
In my opinion, they were quite innovative and offered slot lovers a variety of the best slots online from a variety of reputable software providers conveniently under 1 roof so to speak. Anyway, they have more than 1,500 slots with games from Net Entertainment, IGT, Microgaming, NextGen Gaming, Quickspin, Novomatic, WMS, Thunderkick, ELK Studios, Yggdrasil Gaming and many more.
As for video slots, they offer a full portfolio of NetEnt titles with classics like Gonzo’s Quest, Piggy Riches and Victorious coupled with branded games like Vikings and Narcos. They also have the impressive Dead or Alive II where wins of up to 111,111.11 times your bet are possible in 1 of the free spins features.
Don’t forget to try NetEnt’s jackpot games like Hall of Gods and Mega Fortune – the latter is responsible for the world’s largest ever online jackpot (a whopping €17.8 million). Anyway, Eva, a Swedish Mr Green player, won an amazing €1.9 million playing the Arabian Nights progressive jackpot slot game. Eva won this life-changing out from a €5 stake – this is the largest single win that has been paid out by Mr Green Casino.
As for other software providers, you have Novomatic’s Book of Ra Deluxe, Microgaming’s Lara Croft: Temples and Tombs, Yggdrasil Gaming’s Jackpot Raiders, WMS’ Monopoly Grand Hotel, NextGen Gaming’s Foxin’ Twins, Thunderkick’s Midas Golden Touch, Big Time Gaming’s The Final Countdown, Blueprint Gaming’s Valletta MegaWays, ELK Studios, Wild Seas, IGT’s Electric Tiger and Quickspin’s Tiger’s Glory amongst others.
InterCasino is an elder statesman when it comes to online casinos. Since its foundation in 1996, its built up a massive catalogue of over 1,000 video slots with over 700 of them available on mobile and tablet devices.
The range takes in titles from 30 developers including established names like IGT, NetEnt, Microgaming and Play ‘N Go as well as up and coming names like Thunderkick, Quickspin and ELK Studios. Despite being something of a veteran, InterCasino has kept things fresh on its site which is crisply designed. It also offers special mobile and tablet platforms for players on the move.
That combination of slick design, good customer service and great range of titles has led to multiple awards, including taking the Top Casino gong from Gambling Online magazine no fewer than 5 times. Jackpot hunters should find plenty to like here too. InterCasino has created 5 millionaires, the biggest payout being an enormous score of over $8m which was awarded to a British player.
New UK players only need to deposit £10 to get 100 bonus spins (worth 10p each) on Play ‘N Go’s Rich Wilde and the Book of Dead – all winnings from the bonus spins come with no wagering requirements.
InterCasino might be an old hand in the online casino world but its website has a fresh, modern look. Working your way around is simple enough.
If you need help, click on the icon in the bottom right-hand corner of the screen which will bring their Live Chat function and email service. If you take Live Chat, the typical response time is just 30 seconds – it’s open from 8am to 11pm UK time 7 days per week.
If you want to email them, the typical response time is 30 to 60 minutes with the support team replying to emails between 9am at 11pm UK time from Monday to Saturday. There’s also a telephone number available which is open the same times as their email support.
When the Help pop-up appears, there’s an FAQs link in the top left-hand corner. There you’ll find a list of frequently asked questions which cover all the usual stuff such as deposits, withdrawals, bonuses, account verification and the like. In the Contact
After registering, you’ll have plenty of options when it comes to making your first deposit. They include Visa, Mastercard, Maestro, NETeller, Skrill, Paysafecard and EcoPayz. You can also make deposits via online banking. In all cases, the minimum deposit is £20.
Things are a little different when it comes to withdrawals which can only be made via Visa, NETeller, Skrill, EcoPayz and via online banking.
Payments are processed Monday to Friday (so no weekend payouts sadly). As usual, the money wallets are the best options for a quick withdrawal. These arrive instantly following approval. Other methods can take between 2 and 5 working days depending on banks’ processing times. There are no fees to deposit or withdrawal. You’ll have to verify who you are too as part of the UK laws.
InterCasino is regulated by the UK Gambling Commission and the Malta Gaming Authority. It hopes to tie up an agreement with the Danish Gaming Authority too.
The site is encrypted using 256-bit Secure Socket Layer (SSL) technology. Credit card details are encrypted and never stored on InterCasino systems – they are submitted directly to their payment processors over an encrypted channel. InterCasino stores a ‘token’ which it uses to reference your card for future transactions.
The catalogue of video slots available at InterCasino is extensive – with a range of over 1,000 video slots, you’ll find something from most developers (the one major exception being Novomatic) that covers every theme or genre you could hope for. You can divide titles into new or popular categories. If you know exactly what you’re looking for, the search facility should take you straight there.
New titles are added regularly which helps. You’ll also find plenty of old favourites from industry big hitters NetEnt, Microgaming, IGT and many, many more. I recommend taking a look at Renegades from NextGen Gaming, Eye of the Kraken from Play ‘N Go and Montezuma from WMS. If you like volatile games, Play ‘N Go’s Grim Muerto and Yggdrasil Gaming’s Vikings Go Berzerk are worth playing.
InterCasino also offers a good range of jackpot titles. Slots offering potential life-changing payouts include Mega Fortune, Wolf Run, MegaJackpots Isle of Plenty, MegaJackpots Star Lanterns, MegaJackpots Siberian Storm and Hall of Gods.
It’s a shame you can’t search by developer or theme but it still shouldn’t take long to find what you’re after.
There’s a good promotion on offer for new arrivals at InterCasino. They’ve abolished wagering on all offers which is quite forward-thinking. All you need to do is deposit £10 and you’ll receive 100 bonus spins to use on Play ‘N Go’s Rich Wilde and the Book of Dead.
All bonus spins are worth 10p each and any winnings are yours to keep or cashout – i.e. no wagering requirements. To get your bonus spins, deposit using your debit or credit card (e-wallets such as NETeller or Skrill are not eligible for the welcome deal). Also, ensue that the ‘Claim bonus by default’ option is enabled in your account settings or choose the bonus option on the cashier page before you deposit.
InterCasino offers a regular stream of promotions and giveaways. Expect plenty of contests, tournaments, prize draws and cash drops which award bonus spins, holidays, VIP sporting weekends, gadgets and much else besides. Check out the Promotions page at the top of the website for what’s currently on offer.