Paddy Power Casino is part of the Paddy Power group which are Ireland’s biggest bookmaker – they also operate more than 200 betting shops (bookies) across the United Kingdom and Ireland. List on both the Irish and London Stock Exchange since 1988, they are UK licensed and have an excellent reputation. The casino is powered exclusively by Playtech and was formed in 2012. Paddy Power are well known for their funny and controversial advertising but their welcome offer is no joke as new players receive a 500% boost up to £500 plus 20 Space Invaders free spins.
Paddy Power Casino benefits from over 25 years’ experience of running a very successful bookmaker operator as well as more than 200 betting shops. The good thing I found is that their humour, wit and charm has carried through from their advertising down to their customer support team as their staff are helpful, friendly and funny too. They treat their customers brilliantly and have a fun attitude which is quite refreshing.
You can contact them via email, onsite messaging, Live Chat, UK freephone telephone number and now Twitter (@askpaddypower). When it comes to email/onsite messaging, the average response time is a mere 2 hours which is brilliant. I’ve contacted them via email at weekends to test their claim and received back within an hour and a half on both occasions.
Their UK telephone number was good with waiting times being minimal (1 to 2 minutes on average) but I personally found their Live Chat service to be the quickest and easiest way to contact them. Just click on the ‘Help & Contact’ tab on their website where you can then go to Live Chat and be connected almost immediately – the average response time was a mere 30 seconds in my experience!
Paddy Power is set on their players enjoying themselves but they work with Gamcare to ensure players can get advice, information and help if players have gambling problems. Their customer support personnel are well-trained to deal with problem gambling which shows a level of responsibility to their customers.
When it comes to deposit and withdrawal methods, Paddy Power Casino once again benefits from having a sports betting background and foundation. They have lots on offer such as debit/credit cards, bank transfer and all the most well-known and commonly used e-wallet solutions such as PayPal, NETeller and Skrill.
Depositing and withdrawing is pretty straight forward as you have many options as well as being able to use more than 200 betting shops throughout the UK and Ireland. You would need to set up a Cash Card in any of their betting shops and then you can go in to deposit or cashout your winnings from your online play.
When it comes to PayPal, NETeller or Skrill, these are by far the quickest methods for both depositing and withdrawing at Paddy Power Casino. Depositing is always instant (like most other payment options) but cashouts take up to 4 hours – yes, up to 4 hours. So if you were to cashout at midday, you would get your winnings in your Skrill or NETeller account by 4pm! This includes weekends and incurs no fees whatsoever.
As with all other casinos, debit and credit card withdrawals take 2 to 3 working days to be received due to banks’ processing times. I would highly recommend you use one of the e-wallet solutions mentioned above for consistently quick cashouts.
Lastly, I thought I would mention that once you’ve requested a cashout, Paddy Power Casino will not allow you to reverse it or cancel it – this means that you won’t cancel the cashout request and be tempted to play with your winnings. Many online casinos allow this which can lead to players cancelling their request and subsequently losing their winnings. If you want more information, their Help & Contact section is very comprehensive and covers all of the above.
As mentioned, Paddy Power Casino is powered by Playtech with both an instant play and download options. Despite download casinos being popular a few years ago, all the best casino games will be found in the instant play version. With internet speeds increasing, instant play games are just as fast as or quicker than ones in the download product.
Anyway, there are more than 200 slot games on offer at Paddy Power Casino with the Marvel slots being the most popular group available. Since Playtech introduced these slots, they have been extremely well received and continue to be amongst the popular slots Playtech casinos offer. The best titles include The Avengers (my personal favourite), Fantastic Four, Thor The Mighty Avenger and Captain America The First Avenger.
When it comes to other slots, I personally recommend Sultan’s Gold (which is high variance), Great Blue, Plenty ‘O Fortune, The Mummy and King Kong. If you like progressive jackpot slots, movie-inspired Gladiator Jackpot is much loved as well as the Marvel titles mentioned above.
You will also notice Paddy Power operates Paddy Power Games – there you will find an instant play casino with 200+ slots from many software providers such as IGT, Blueprint Gaming, Net Entertainment, Ash Gaming, Barcrest and Endemol. Some of the slots I like to play include IGT’s Cleopatra II, NetEnt’s Starburst and Barcrest’s Rainbow Riches.
Paddy Power Casino certainly knows how to take care of their customers. New UK players will receive a 500% match bonus on their first deposit up to £50 – that means you can deposit just £10 to get a £50 bonus (and £60 in total to play with). Once you deposit, you will get 20 free spins to use on Playtech’s Space Invaders.
In order to cashout the bonus money, you’d need to wager the bonus amount 35 times – stick to video slots which contribute 100% to the wagering. Deposits using NETeller or Skrill are not valid for this bonus so make sure you use your debit or credit card when depositing.
In terms of promotions, Paddy Power Casino has been offering free spins and more reload bonuses. Paddy Power Games offers more regular promotions including free money, free spins and cash giveaways – just make sure you read the Latest News section to keep up to date.