32Red Casino was formed in 2002 and is UK licensed. Powered exclusively by Microgaming with both an instant play and download casino, they have more than 500 casino games and more than 300 slots. They have an unmatched reputation with countless awards including CasinoMeister’s Casino of the Decade. List on the London Stock Exchange, 32Red welcomes new UK players with £10 completely free and a deposit £10, get £32 free bonus up to £160.
32Red really excels when it comes to supporting their players – we can personally testify this. They are well known for providing the best service, bar none, to their players. As mentioned above, CasinoMeister has awarded them with countless awards over the years including the Casino of the Decade award. Furthermore, 32Red’s Pat Harrison has won the title of Best Casino Manager award a few times now meaning you’re in good hands.
Singling out Pat’s work is a great recognition for him but this shows that 32Red’s commitment to providing a quality experience has been drilled down from Ed Ware’s (CEO) initial vision right down to the casino manager. As a former employee of another operator, I had the pleasure of working with 32Red’s ex Head of Player Support. She was well known for being the best in the business at the time and she developed these qualities by working at 32Red.
In terms of support, 32Red offers a telephone service as they offer many free phone numbers from the UK, Canada, Japan, Germany, Holland and Australia. They offer email support as standard but the best way we found to contact them is via their Live Chat service. The service is extremely quick and the agents are highly knowledgeable, helpful and friendly. You will even get to speak to the infamous Pat Harrison sometimes.
More conveniently, they also offer a call back option that you can use if you are busy and want to be contacted at a specific time and date. The only drawback we found is that their player support team only operates in English. But if you are a UK player, then there’s no problem.
On the whole, 32Red’s player support is the best in the industry that we have come across. We don’t think you would need to contact them as they operate a great casino but if you need any help, they will be more than happy to assist. Saying all the above, their Live Chat has an average wait of only 45 seconds!
32Red pride themselves on fast and secure payouts to their players. They offer all the most popular payment methods such as MoneyBookers, NETeller, PayPal, Bank Transfer, Debit and Credit Cards. Depositing is instant and withdrawing can be instant too. For Debit and Credit Cards, it takes 3-5 days to receive your payout (this is the norm due to banks) but we recommend you use NETeller or MoneyBookers as withdrawals are instant.
One amazing feature at 32Red is the reverse time of your payment requests. After 4 hours, you can no longer reverse your payment which is a good thing as you won’t be tempted to spend your winnings immediately. 32Red processes payments once or sometimes twice a day so your payment is sure to be processed within the allotted 24 hour period.
Furthermore, 32Red is the only operator we’ve found to date that allows to choose the length of your payment reverse time – this means you can set it to as low as you can so that you don’t get tempted to play your winnings. This is refreshing as a keen casino player and this feature is unique and has the player’s interests at heart.
One negative aspect we found is that there are no bonuses which are directly related to the payment options. Some casinos offer an extra percentage for using a particular deposit method. This is not really a valid negative point about 32Red but we thought we had to try and point one out.
The minimum deposit is £10 or $10 US and they operate a secure system that uses 128-bit SLL (Secure Socket Layer) Digital Encryption in order to safeguard transactions. This is what is used by all the major Financial Institutions such as banks. As a result, your money is totally secure with 32Red and they are a PLC which means they are obliged by law to be transparent and secure.
Since the review was written, 32Red has stopped processing weekend cashouts – this is a negative obviously but this is to cut down their costs and offer more to their customers in the way of promotions and bonuses. It personally doesn’t bother me that much knowing that on Monday morning they will process my withdrawal very quickly.
The best thing about 32Red Casino is the amount of slot games on offer – they have over 300 to choose from which are all powered by Microgaming software. You can choose between the instant play casino or download casino – you have more slots via the download product but all the best and most popular games are available in the instant play version.
I particularly recommend Thunderstruck II which is a huge favourite with slots lovers. This slot is one of the most played slots online of all time – it features The Great Hall of Spins feature as well as the Wildstorm feature. The 5 reel 243 ways to win video slot is based on Norse mythology and is a high variance slot game meaning this game is for slots players looking for big wins and players that have decent bankrolls.
The Great Hall of Spins feature is a free spins bonus round with a multi-level structure – you will start off with 10 free spins with a 5x multiplier but once you trigger the bonus round 15+ times, you will get 25 free spins with Rolling Reels meaning that the multiplier value increases from 2x to 5x. The innovative bonus round has a memory so you can come back at any time and continue where you left. Thunderstruck II is an absolute must if you’re a slots player.
Other slots worth playing include Immortal Romance (very similar to Immortal Romance in gameplay but considered better), Terminator 2 and the brilliant Jurassic Park. The only disappointment about 32Red is that they don’t have slots from other software providers. I tend to play more often at Mr Green Casino or Mr Smith Casino for example as you get the best Microgaming slots as well a wide selection of games from other providers.
32Red Casino welcomes new UK players with quite an offering – this consists of £10 completely free as well as a 320% match bonus up to £160. In terms of the £10 free, simply open an account and enter your debit/credit card details. I know I said no deposit but entering your card details will verify you’re 18 or over (a legal requirement). Then, within 15 minutes, the £10 no deposit bonus will be credited to your account – it comes with 50 times wagering requirements in order to withdraw it and any subsequent winnings.
When it comes to the first deposit bonus, 32Red Casino offers you a choice. I really like the slots focused bonus which gives you £32 free for every £10 you deposit up to £160. This means that you will receive £160 free for example for depositing just £50! That’s a 320% match bonus which is only available to UK players. When it comes to the bonus, it comes with 40 times bonus wagering requirements – stick to the slots as these contribute full to the wagering.
Then there’s a 150% slots bonus up to £300 meaning you can get £300 free for depositing just £200 for example. You would need to deposit at least £50 to claim this bonus (if you deposited £50, you’d get £125 free). This bonus doesn’t allow you to play some slots including Loaded, Cashapillar and Break Da Bank Again amongst others.
Finally there is a 100% table games welcome bonus up to £250 free – to get the full £250 on offer, you’d need to deposit £250 (so a 100% match). The minimum amount you can deposit for this bonus is £50 with roulette coming with 80 times wagering and blackjack coming with 400 times wagering. Not really worth it in my opinion.
Anyway, the first welcome bonus mentioned is the best in my opinion and gives you the best value for money. If you playing slots exclusively and want a bigger bonus amount, the 150% bonus up to £300 is the best option. 32Red Casino also offers you regular promotions including weekly reloads – read our Latest News section for more details.