Players at Casino Joy can easily get in touch with customer service representatives. The ‘Contact Us’ section provides important information for telephone support, email support, live chat functionality, and the FAQ section. Players can reach customer service representatives in the UK at the following toll-free telephone number: 0800 170 0602, or the Malta-based telephone number (+356 203 41518). Email assistance is readily available for general support queries (Support@CasinoJoy.com) or issues requiring important attention (Complaints@Casinojoy.com).
Customer support representatives are highly responsive to player queries, and all issues are tackled promptly, professionally, and politely. Live chat is available on a 24-hour basis and is a useful way to get immediate assistance from support reps.
Frequently Asked Questions (FAQs) cover a broad range of topics, including responsible gaming, account management, gaming, banking, bonuses & promotions, and technical issues. The FAQs provide stock responses to standard questions. Overall, customer support at Casino Joy is what it should be.
As mentioned in the summary, the interface at Casino Gods is excellent and second to none –easy to navigate on desktop, mobile and tablet devices, there’s a navigation menu where there’s a dedicated ‘Support’ section. Fortune will help you with a detailed Frequently Asked Questions section which covers everything you’ll ever need.
You’ll find information such as popular questions (i.e. how to verify your account), responsible gaming, registration, your account, security, depositing, withdrawing, bonuses and promotions. Needless to say, the FAQs section should be your only point of reference as it’s comprehensive and detailed.
If you want to get in touch with their support team, you can do so in a number of ways – you can send them an email with responses typically within 1-3 hours. There’s also a Live Chat function – this is only available once you’re logged in to your account.
What I do like is that you can contact their support team via UK freephone telephone number – this means you can speak to an actual person whenever you want which is good (something which isn’t available at many online casinos these days). You can also get in touch via social media networks (Facebook, Instagram and Twitter) which is handy. More importantly, their support team is available 24 hours a day, 7 days a week.
Casino Joy goes the whole 9 yards with a wide range of reputable payments options for deposits and withdrawals. UK players can utilise the following credible payment methods: Visa credit card, Visa debit card, MasterCard, Maestro, Boku, Paysafecard, Skrill, NETELLER, ecoPayz, Trustly, and PayPal.
All of the deposit methods are free to use, and deposits are processed instantly. The minimum transaction amount is £10 and the maximum is typically £5,000, with the exception of Boku (£30), Paysafecard (£200), and ecoPayz (£1,000).
Withdrawal options include Visa credit card, Visa debit card, MasterCard credit card, Skrill, ecoPayz, NETELLER, PayPal, and Trustly. The minimum withdrawal amount per transaction is £10, and the maximum withdrawal amount for all options is £1,900.
Credit cards and debit cards take between 1-3 working days to process, and all other e-wallets are processed instantly. If you use PayPal for example, this is the quickest way to deposit and withdraw at Casino Joy. Casino Joy processes cashouts at weekends and charge no fees at all.
The integrity of player accounts is protected at all times, with SSL encryption, firewall protection, and account verification procedures. Be advised that you will be required to upload documentation to prove your identity, with government-issued ID, and a recent utility bill. This is only applicable to your first withdrawal.
Casino Joy is brimming with gaming possibilities. With some 1,300+ casino games on offer, players are spoilt for choice. Games span the full spectrum with jackpots, hot games, slots, casino games, and live casino.
The multi-vendor gaming platform includes the following software providers: Net Entertainment, Microgaming, NextGen Gaming, Play ‘N Go, Red Tiger Gaming, Quickspin, Yggdrasil Gaming and Big Time Gaming.
Combined, these game developers deliver unbeatable quality games to players of all types. Most games are available in demo mode and real money mode, but players must register an account and upload relevant documentation to verify their ID first.
As for their casino games, they are broken down as follows:
The progressive jackpot slots by Microgaming are particularly impressive; titles like Mega Moolah are worth checking out. NetEnt is renowned as a world-class software provider with 3D animated slots, impressive in-game features, and bonus rounds.
Other providers like Yggdrasil and Play ’N Go are internationally renowned for their high-quality casino games across the board. Players can search for games by name in a search box on the top left of the page, or by category. There are 4 game thumbnails per row, and 4 rows are listed for each category. Players can simply click the ‘+’ button at the bottom to reveal more games in each category.
Nothing gives players more joy than generous bonuses and promotional offers. Fortunately, Casino Joy does precisely that. This online casino piles on the promos with a whopping welcome package comprised of a 100% bonus up to £200 plus 200 free spins on the Starburst slot machine game. The 3-step process to getting started requires players to simply register an account, make a deposit, and head over to the slot games.
There is a minimum deposit amount of £10 in one instance, and players must meet the 40 x wagering requirement of the bonus. The maximum withdrawal amount from free spins is £100. Free spins will be issued in the following quotas:
Slot games contribute 100% towards meeting the wagering requirements, classic slots contribute 75%, table games contribute 10%, and blackjack games 5%.
Casino Joy also offers an exciting set of other promotions for players including: ‘Grab A Live Casino Welcome Bonus of 100% up to £100’, ‘The Tuesday Pool Party Promo’, and ‘A Freebie to Start the Weekend’, among others. All bonuses and promotional offers are subject to management approval with specific T&Cs in place for players.