Casino Joy is a charming online casino owned and operated by Genesis Global Ltd and incorporated under the laws of the Government of Malta. This online casino was licensed and regulated by the MGA (Malta Gaming Authority) in 2016, and the UKGC (United Kingdom Gambling Commission) to offer real-money games to legal-age players across the UK.
Casino Joy caters to players of all types. Casual players and high rollers will find an enjoyable selection of games to play with big bonuses up for grabs. Plus, there’s also world-class customer support just a click away.
Casino Joy boasts an impressive selection of 1,700+ games including slots, jackpots, casino games, and live casino. Slots are the most populous category, with hundreds of world-class titles to boot. Video slots, classic slots, and progressive slots abound, thanks to a multi-vendor platform of providers. Casino games include all the hot favourites such as Blackjack, Baccarat, Roulette Casino Hold’em, and Video Poker attractions. All games are safe and secure, thanks to PCI compliant payment methods, and SSL encryption technology, with full account verification procedures in effect.
This online casino is designed to delight, with a light-hearted approach to gaming, with user-friendly navigation, and lots of engaging visuals to enhance your gaming experience. Casino Joy elevates the online casino experience for all players, thanks to an incredible selection of value-added extras. Lots of jackpots, and plenty of big winners guarantee engaging gaming sessions for all players at Casino Joy. As a newbie, you can register and claim a 100% bonus up to £100 + 200 Free Spins (T&C apply) on the Starburst slot game. Without further ado, let’s get to it.
Players at Casino Joy can easily get in touch with customer service representatives. The ‘Contact Us’ section provides important information for telephone support, email support, live chat functionality, and the FAQ section. Players can reach customer service representatives in the UK at the following toll-free telephone number: 0800 170 0602, or the Malta-based telephone number (+356 203 41518). Email assistance is readily available for general support queries ([email protected]) or issues requiring important attention ([email protected]).
Customer support representatives are highly responsive to player queries, and all issues are tackled promptly, professionally, and politely. Live chat is available on a 24-hour basis and is a useful way to get immediate assistance from support reps.
Frequently Asked Questions (FAQs) cover a broad range of topics, including responsible gaming, account management, gaming, banking, bonuses & promotions, and technical issues. The FAQs provide stock responses to standard questions. Overall, customer support at Casino Joy is what it should be.
Casino Joy goes the whole 9 yards with a wide range of reputable payments options for deposits and withdrawals. UK players can utilise the following credible payment methods: Visa credit card, Visa debit card, MasterCard, Maestro, Boku, Paysafecard, Skrill, NETELLER, ecoPayz, Trustly, and PayPal.
All of the deposit methods are free to use, and deposits are processed instantly. The minimum transaction amount is £10 and the maximum is typically £5,000, with the exception of Boku (£30), Paysafecard (£200), and ecoPayz (£1,000).
Withdrawal options include Visa credit card, Visa debit card, MasterCard credit card, Skrill, ecoPayz, NETELLER, PayPal, and Trustly. The minimum withdrawal amount per transaction is £10, and the maximum withdrawal amount for all options is £1,900.
Credit cards and debit cards take between 1-3 working days to process, and all other e-wallets are processed instantly. If you use PayPal for example, this is the quickest way to deposit and withdraw at Casino Joy. Casino Joy processes cashouts at weekends and charge no fees at all.
The integrity of player accounts is protected at all times, with SSL encryption, firewall protection, and account verification procedures. Be advised that you will be required to upload documentation to prove your identity, with government-issued ID, and a recent utility bill. This is only applicable to your first withdrawal.
Casino Joy is brimming with gaming possibilities. With some 1,700+ casino games on offer, players are spoilt for choice. Games span the full spectrum with jackpots, hot games, slots, casino games, and live casino.
The multi-vendor gaming platform includes the following software providers: NetEnt, Microgaming, NextGen Gaming, Play ‘n GO, Red Tiger Gaming, Quickspin, Yggdrasil Gaming and Big Time Gaming.
Combined, these game developers deliver unbeatable quality games to players of all types. Most games are available in demo mode and real money mode, but players must register an account and upload relevant documentation to verify their ID first.
As for their casino games, they are broken down as follows:
The progressive jackpot slots by Microgaming are particularly impressive; titles like Mega Moolah are worth checking out. NetEnt is renowned as a world-class software provider with 3D animated slots, impressive in-game features, and bonus rounds.
Other providers like Yggdrasil and Play ’n GO are internationally renowned for their high-quality casino games across the board. Players can search for games by name in a search box on the top left of the page, or by category. There are 4 game thumbnails per row, and 4 rows are listed for each category. Players can simply click the ‘+’ button at the bottom to reveal more games in each category.
Nothing gives players more joy than generous bonuses and promotional offers. Fortunately, Casino Joy does precisely that. This online casino piles on the promos with a whopping welcome package comprised of a 100% bonus up to £200 plus 200 free spins on the Starburst slot machine game. The 3-step process to getting started requires players to simply register an account, make a deposit, and head over to the slot games.
There is a minimum deposit amount of £10 in one instance, and players must meet the 40 x wagering requirement of the bonus. The maximum withdrawal amount from free spins is £100. Free spins will be issued in the following quotas:
Slot games contribute 100% towards meeting the wagering requirements, classic slots contribute 75%, table games contribute 10%, and blackjack games 5%.
Casino Joy also offers an exciting set of other promotions for players including: ‘Grab A Live Casino Welcome Bonus of 100% up to £100’, ‘The Tuesday Pool Party Promo’, and ‘A Freebie to Start the Weekend’, among others. All bonuses and promotional offers are subject to management approval with specific T&Cs in place for players.