Thrills Casino Review

Thrills Casino Customer Support

Thrills Casino has come out of nowhere in the last couple of years and much of it is due to their customer service and more importantly how they treat their customers. Their website is different to most online casino websites which is refreshing and more importantly clear and easy to navigate.

Their customer service team is located in Malta and can be contacted via email, Live Chat and a UK freephone telephone number. I’ve tried them on all methods and the easiest (and quickest) was Live Chat. Waiting times for minimal even at weekends. They operate their support from 9am to midnight UK time which is fine.

In terms of email, response times were generally 1-2 hours during working hours and 2-3 hours in the evenings and at weekends (which is superb by the way). Approving your identification and getting verified was a doddle to and handled all by email.

Once you register an account, you will notice that information is easier to find – not being logged in limits how much information you can get which is a shame. However, I found Thrills support to be ‘thrilling’ (sorry, had to!) but joking aside, they were friendly, informative and willing to help – couldn’t ask for any more. If you’re a VIP player, they do have a dedicated customer service agent assigned to you with custom promotions and faster response times.

Thrills Casino Deposit & Withdrawal Methods

Thrills Casino offers plenty of deposit and withdrawal options including Skrill (MoneyBookers), NETeller, Ukash, Trustly, Euteller and debit/credit cards. You can play in a variety of currencies too including GBP, EUR, USD, CAD and AUD. The minimum deposit is just £10 for all payment methods.

To the important part – cashout times are say day unless your request is made in the evening (from 5pm onwards) – if you request a cashout after 5pm, it will be processed the next morning. This means withdrawals are processed within 12 to 24 hours which is great.

Thrills also process cashouts on weekends (both Saturdays and Sundays) and charge no fees for cashing out for any of their payment options! I’ve deposited and withdrawn quite a few times now and normally receive my cashout request within 2 to 3 hours (as I generally request it about lunchtime). Weekends though – it generally takes a little longer in my experience with the average wait 3 to 4 hours. Saying that, I’m very pleased with the way they handle cashouts.

In terms of verifying your account (which is required by the terms of their UK Gambling license), you will need to show them identification documents like a utility bill (no old than 6 months old), a bank statement or driver’s license/passport – I sent them this stuff via email and it was verified and approved quickly. Overall, am impressed with Thrills Casino but would love them to add PayPal.

Thrills Casino Bonuses & Promotions

Thrills Casino has a superb welcome offer for UK players – simply register an account in under 45 seconds (yes, we’ve verified this) to get started. You can choose from a £5 live casino bonus bet, no bonus or a 100% slots bonus and 50 extra spins – the latter is recommended.

Anyway, deposit £20 or more and you will get a 100% match bonus up to £100 – to get the full £100 on offer, deposit £100. Once you make a deposit, you will get 10 extra spins on Quickspin’s Spinions Beach Party straight away. You will then get 10 extra free spins (on the same game) each day for 4 consecutive days.

When it comes to wagering requirements, you need to wager the deposit plus bonus 40 times for the first deposit bonus and 20 times wagering for the extra (free) spins.

Thrills Casino may have a minimal look on their website but I quite like this – they also have a dedicated promotions section with plenty of bonuses, extra/free spins and special offers regularly. Keep an eye on your inbox for news as well as checking the Latest News section here at CasinoManual.co.uk.

Play now at Thrills Casino