Roxy Palace Casino has been around since 2002 and offers you both an instant play and download casino. Licensed in the UK, they offer you a Microgaming-powered casino with over 450 casino games and over 300 slots. With many deposit and withdrawal methods, this reputable and long-standing casino is a safe place to play online. CasinoManual.co.uk readers are also welcomed with an exclusive 100 Jurassic Park free spins + 100% bonus up to £100.
Roxy Palace has one of the friendliest and knowledgeable player support teams in the business. They are famous for their customer service and they are more than happy to assist you with any issues you may have at all. You can contact their customer service term via freephone telephone, email and Live Chat.
They offer a comprehensive ‘Help’ page that addresses all the most common issues and questions such as how to download the software, how to get started and how to deposit and withdraw your money. The Roxy Palace support team are naturally available 24 hours a day, 365 a year and operate in 11 languages – yes, 11 languages!
We tested their player support via telephone, email and Live Chat and we are proud to say that they passed with flying colours. Their Live Chat facility is very quick, and the staff on hand knew how to help us with all our probing questions. What they do is simple which is key in our opinion. Email support was good with responses within 2-3 hours. As for telephone support, waiting times were short which always helps!
Roxy Palace also offers a wide range of free phone telephone numbers from various countries with focus on European ones – there’s a UK freephone telephone number of course. In terms of a call back option, this isn’t advertised on their website but you can request it via email or Live Chat – they have called me back every time I’ve asked which good. Overall, their service is quick, professional and hassle free – everything you want from a reputable online casino operator.
Roxy Palace is a very reputable outfit and true to their service, offers a wide range of deposit and withdrawal methods for you to choose from. If you are a UK player, you can use Credit Cards (both Visa and MasterCard) as well as Debit Cards (Visa Debit and Maestro). Roxy Palace also offers other payment methods such as NETeller, Skrill, Ukash and Paysafecard amongst others.
The minimum deposit is a standard £20 and withdrawing can be done via your Credit/Debit Card, wire transfer, NETeller and by cheque. ID is required to withdraw though (this is standard practice due to license requirements) but the cashout time is between 24 and 48 hours.
The cashout time extends to 72 hours over the weekends as they don’t process cash outs then – this is one negative I wish they could change. Furthermore manual flushing is not allowed. These are the only 2drawbacks we found at Roxy Palace but there is nothing to worry about when it comes to you money – there is no risk of any problems and we can fully endorse them.
To ensure the protection of your transactions, they deploy a very secure system that uses 128-bit SLL (Secure Socket Layer) Digital Encryption. This is the norm for all big financial transactions. Security is of paramount importance to Roxy Palace as they often run random checks where they will require you to provide them with proof of identity, copies of cards or a signed purchase history of your transactions.
This doesn’t happen to most players but we thought we would mention it so you are not alarmed. This has been put in place to ensure that it’s only you that transacts at Roxy Palace. Think of it this way – wouldn’t you rather an online casino run random checks every so often for the benefit of your security? Your money is safe, CasinoManual.co.uk guarantees it.
Roxy Palace’s Casino is powered by software giant, Microgaming. As I am sure you are fully aware, Microgaming is well known for being one of the most popular software choices for both operators and players alike. They deliver superb casino games and are constantly bringing out new and exciting games to enhance their product and service.
Microgaming powers over one hundred casinos on the internet and their aim is to provide a fair, reliable and exciting product to their clients and players. Coupled with Roxy Palace’s principles of offering an unrivalled service, as a player you will be in very safe hands.
With Roxy Palace, you can play in British Pounds, US Dollars, Euros, Aussie dollars and Swedish Kroner amongst others, and despite having a great download version of their casino; they do have an instant play version which is just as good in my opinion. They offer you more than 450 games including table games like blackjack, roulette and video poker.
Roxy Palace are known for being a slots focused casino and were awarded the ‘Best Slots Site’ award by Gambling Online Magazine for 3 years on the trot (from 2005 to 2007). Microgaming offers you over 300 slots at Roxy Palace including many of the most popular slots online.
There’s quite a lot to recommend but you should start with their most popular ones – Immortal Romance and Thunderstruck II. They have many others like Avalon II, Throne of Egypt and Battlestar Galactica. Microgaming has been releasing quite a few branded slots recently with Jurassic Park and Terminator 2 the stand-out games.
It’s a pity you can only play Microgaming slots at Roxy Palace Casino with most casinos now offering games (and in particular slots) from various software providers. Saying that, Roxy Palace offer you a complete portfolio of Microgaming slots rather than the popular titles – that means you can find some gems in there. Finally, you can play progressive jackpot slots like The Dark Knight and Mega Moolah.
We’ve teamed up with Roxy Palace Casino to offer you an exclusive welcome offer – this consists of 100 free spins on the popular Jurassic Park slot game as well as a 100% first deposit bonus up to £100. This offer is only available to UK residents only by the way.
Basically (to claim the above offer), you need to make a deposit of £20 to £100 – you will receive a 100% match bonus up to £100. For example, if you were to deposit £100, you would receive £100 free. Once you’ve deposited between £20 and £100, 100 free spins on Jurassic Park will be credited to your account within 1 hour.
Unfortunately, this free spins are only available on desktop meaning you can only use the free spins via your PC or laptop (i.e. not available on the mobile/tablet Roxy Palace website). Anyway, once you deposit, you will be prompted to launch your free spins and can use them by going back to the casino games page.
In terms of the first deposit bonus, it comes with 50 times bonus wagering requirements (or 25 times deposit plus bonus) which is good. The free spins (100 of them) are worth 30p each so 1000 free spins on Jurassic Park are worth a whopping £30!
Apart from all this, Roxy Palace also operates a loyalty scheme called Players Club whereby you will earn player club points for every stake you make. These points can be instantly redeemed for chips to play at the casino whenever you like. At Roxy Palace, if you play your favourite online casino games, you will receive special rewards like Birthday Bonus offers and VIP E-cash services. They do offer promotions too such as reloads and game-specific free spins – keep an eye out on our News section where it will all be covered.