As one of the biggest players in the UK casino scene, Genting is pretty hot as far as customer service is concerned. There are plenty of options if you need to get in touch if required. The first place to look of course is the extensive help section which covers most of the basics such as deposits, withdrawals, bonus offers and the like.
If you need help from a representative, they’re UK based and available 24 hours a day, seven days a week (with the exception of Christmas Day). Live chat is probably your best bet for an immediate response – there’s a speech bubble ever present on the right hand side of the screen. Just click on that icon to launch the live chat service. Waiting times are usually under a minute!
If you prefer to speak rather than type, there is also telephone support. Like the live chat, it operates around the clock. Helpfully, Genting offers a call back service which is quick and easy to set up and saves you hanging on the phone for any length of time. Genting Casino’s reputation as being a customer friendly operation is thoroughly deserved.
In terms of customer support, Unibet offers their players a service 24 hours a day, 7 days a week, 365 days a year. They have a dedicated email support address for UK players and also offer a UK telephone number and live chat. I tried all methods with live chat being the quickest (and most convenient).
I asked them all kinds of questions relating to depositing/withdrawing and about the welcome bonus. I received adequate responses with links to various pages within their Help Centre. Also, waiting times via Live Chat were short as I waited under a couple of minutes on the 4 occasions I contacted them. Email support was not bad with responses within a couple of hours. As mention, check out their Help Centre which has lots of information.
You have plenty options if you want to deposit some cash and get playing at Genting Casino. Deposits can be made using debit and credit cards, prepay card Ukash, eWallet Skrill or by a Genting brick and mortar venue via the Genting Pay system. There are no fees to deposit (or to withdraw for that matter).
The quickest method to withdraw is via Skrill with payments usually settled within a day. Payouts are a little longer via debit and credit cards. If you’re in the UK, expect money in your account in 1 to 3 business days. Outside the UK, it’s around 5-7 days. Payments are made at weekends too which gets a big thumbs up!
You also have the option to transfer your cash from your online account to a Genting Casino venue in the UK – to do this, select the ‘withdraw through our UK casinos’ tab in My Account. To collect the cash, you’ll need to verify your identity with passport or driving licence. You must be a UK resident and not have deposited by credit card to be valid for this option. Not all venues are yet available but the programme will be rolled extensively in the near future.
The online downside to the banking options offered by Genting Casino is the lack of NETeller, PayPal or Paysafecard, none of which are available.
Genting Casino is powered by technology from one of the industry’s biggest players, Playtech, so expect smooth visuals and slick gameplay. The selection of 300 slots is accessed via the Slots tab and includes titles from a variety of the online gaming world’s best known developers, namely Playtech, Ash Gaming, Bally Technologies, Novomatic, Amaya.
Highlights include a full suite of Age of the Gods titles including Age of the Gods, Age of the Gods Furious Four, Age of the Gods Prince of Olympus, Age of the Gods King of Olympus and Age of the Gods Fate Sisters. You’ll have a shot at winning 4 progressive jackpots playing these titles. They’re not the only big money offerings available. Look out too for high variance cult classics like Siberian Storm and Cleopatra by IGT which can deliver life-changing scores.
There’s plenty on offer if you prefer your slots to be a little less high octane. There are titles from pretty much all genres including IGT’s space-age adventure Apollo Rising, vamped up fairy tale Miss White and the land based favourite Pharaoh’s Fortune.
As for Novomatic, they’ve added plenty of their games with Book of Ra Deluxe, Lord of the Ocean and Lucky Lady’s Charm Deluxe amongst others available to play. With a quality catalogue of slots, it won’t take you long to find something to suit your mood.
You can start your slots career at Genting Casino by helping yourself to an exclusive offer just for CasinoManual.co.uk readers.
When you make your first deposit, you can look forward to a generous 150% bonus worth up to £300. In order to get the full £300 on offer, you would need to deposit £200. Once you deposit, you will receive 60 free spins, worth 20p each, to use on Blueprint Gaming’s Jungle Jackpots Mowgli’s Wild Adventure video slot.
This one comes with a 25x play through (deposit and bonus) which you have 30 days to complete. The 150% bonus is only available if you make your first deposit using a debit or credit card. It’s not valid if you upload funds using the Skrill e-wallet so be careful here. When it comes to the free spins, any winnings come with only 5x wagering requirements and you can cashout up to £250 from the free spins.
Genting Casino also operates a loyalty points scheme. For every £100 wagered on slots, you’ll be awarded 10 Genting Points. These can be converted into cash. For high rollers, there is a special, bespoke loyalty scheme.