Formed as recently as 2014, Casino Cruise came about after some very experienced individuals came together having worked at some of the biggest online casinos over the last 10+ years. Using the EveryMatrix platform, there are more 600 casino games to choose from including 350+ slots from Microgaming, Play ‘N Go, NextGen Gaming and NetEnt. You can claim up to £1,000 free with 4 welcome bonuses and 200 Starburst free spins too!
You can get in touch with the Casino Cruise customer service team via Live Chat, email and telephone. As you’d expect, Live Chat was the quickest and most convenient way to contact them. This is simply because waiting times were practically non-existent.
Their waiting times via telephone are short but it’s not a freephone UK number – it’s a Maltese number so it can be quite costly to call from a UK landline or mobile. Saying that, you can request that a customer support agent calls you back at a convenient time which is great. When it comes to emailing their support team, replies were generally quick with all of them answered within a few hours.
When I wanted to withdraw for the first time, I emailed across my identification documents – their team verified them within an hour and processed by cashout request immediately after. Generally, I am satisfied with the support at Casino Cruise even though a UK freephone number would be the icing on the cake.
As mentioned in the summary above, Casino Cruise uses the EveryMatrix platform so there’s a whole host of payment options available to players. As lots of casinos use EveryMatrix, they offer many payment solutions to cater to their clients’ needs which is a good thing for us players.
Anyway, you can expect to use all the most popular solutions like NETeller, Skrill and credit/debit cards. You also have localised payment options. In terms of withdrawing your winnings at Casino Cruise, they are processed by the support team within 24 hours. If you use Skrill or NETeller, you can expect your withdrawal to be in your account within 12 hours generally.
Casino Cruise offers you a dedicated email address ([email protected]) so you can send your identification documents across. When you want to cash out for the first time, you will need to send them a copy of your driver’s license, passport and/or utility bills to prove you’re of legal age and you are who you say you are. Don’t be alarmed though as this is standard practice as per the conditions of their UK operating license.
More importantly, Casino Cruise charge no fees to either deposit or cash out (some EveryMatrix casino do so I thought I’d clear that up). However, you can cancel your cashout request right up until your cashout is processed by Casino Cruise. On a negative note, there are no Saturday cashouts available so they only process these 6 days a week. Overall, I found depositing and withdrawing simple with quick processing times (the most important aspect).
Casino Cruise has a very impressive wealth of casino games at its disposal with more than 600 to play. You have all the classic table games with blackjack, baccarat and roulette as well as video poker and craps (amongst many others). Where Casino Cruise excels is via their slots offering as there are more than 350 to play! There are slots from Play ‘N Go, Net Entertainment, Microgaming and NextGen Gaming amongst others.
Being part of the EveryMatrix network, Casino Cruise benefits from many top slot games from the most popular software providers. When it comes to Net Entertainment, you have a full portfolio including cult favourite Piggy Riches, the modern Spiñata Grande and progressive jackpot Hall of Gods. As for Microgaming, you cannot go wrong with Immortal Romance, Jurassic Park or The Dark Knight Rises.
You will notice Casino Cruise has lots of slots from NextGen Gaming and Play ‘N Go – that means you can play the hugely volatile 300 Shields, the weird yet wonderful Leprechaun Goes Egypt and the old classic Medusa. I recommend you try the Play ‘N Go-powered Pimped and branded Psycho from NextGen Gaming though.
In terms of the future, a little birdie has told me EveryMatrix has signed a deal with Scientific Games to offer slots powered by WMS Gaming and Barcrest. When the news is official (if it’s true), we will let you know – this would really make Casino Cruise a great place to play more than 450 slots!
Casino Cruise treats all UK customers to a superb welcome offer – it consists of 4 deposit bonus offers and 200 Starburst free spins. Firstly, there’s a 100% first deposit bonus up to £200 – deposit anything up to £200 to get a 100% match (i.e. deposit £200, get £200 free).
Once you’ve made your maiden deposit, the following day, you will get 20 Starburst free spins – you are credited with 20 free spins for 10 days straight giving you 200 free spins in total. They are added to your account before midday GMT time.
You also get rewarded on your 2nd, 3rd and 4th deposits – you will get a 50% match up to £200 on your 2nd deposit and a 25% match up to £300 on your 3rd and 4th deposits. If you take full advantage of the 4 bonus offers, you will receive a whopping £1,000 free. All winnings from bonuses and free spins come with 40x wagering requirements.
By the way, you won’t see much in the way of bonuses and promotions on the Casino Cruise website though – this is because all that stuff is handled direct with their customers meaning that their players will receive customised and tailored offers and promotions.