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Casino of the Month - January 2020

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Why trust CasinoManual.co.uk?

CasinoManual.co.uk was formed in 2009 with our team having more than 25 years combined of experience in the online casino industry. We’ve worked for online casinos in various capacities including customer support, payments, marketing and design – we know the ins and outs of how online casino operators work and use this experience in providing independent and unbiased reviews of the best online casinos as well as covering new video slots, the latest online casino news and exclusive casino bonuses.

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T&Cs Apply 18+. First Deposit Only. Min. deposit: £20, max. Bonus £50. Game: Legacy of Egypt, Spin Value: £0.30. WR of 60x Bonus amount and Free Spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.30) of the free spin winnings and bonus amount or £5 (lowest amount applies). Free Spins must be used before deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies. www.begambleaware.org

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Latest News/Blog

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Over 1,000 Video Slots Reviewed


Over 1,500 Video Slots Reviewed

You’ll also find more than 1,500 video slot reviews here at CasinoManual.co.uk – we cover all major slot providers like Playtech, Net Entertainment, Microgaming, Play ‘N Go, IGT, Big Time Gaming and WMS (amongst many others). All our reviews are detailed and allow you to play the video slots for free too. There are new video slots added daily so you’ll never miss your new favourite casino game.

Only the Best UK Online CasinosOnly the Best Online Casino Sites

We’ve played at countless online casinos so we know what to look for. Our online casino reviews and thorough and unbiased as we delve into the companies/people behind the operation, their operating licenses, their customer support/service, how they verify their players, how quickly they process withdrawals, the casino games you can play and how they reward their customers (via casino bonuses and offers).

Latest Online Casino News & Exclusive Offers

You can find the latest online casino news here at CasinoManual.co.uk – you’ll find out about the latest video slot releases, the best promotions and offers as well as what’s going on in the online casino world. Due to our extensive relationships with online casinos, we’ve teamed up with some of them to offer exclusive casino bonuses not found anywhere else online. With CasinoManual.co.uk, you’ll be treated like a VIP casino player.

What goes into our Online Casino Reviews

When you’re looking for an online casino what do you do? If you’re like most casino players, you’ll probably have a quick nose around the site you’re interested in and read some reviews. With that in mind, we thought we’d give you an insight into what we consider important when we’re putting together an online casino review.

Online Casino License

Playing at a licensed online casino is a must – the operating license depends on which country/region you are in. If you are from the UK, an online casino must be licensed by the UK Gambling Commission. Head to the bottom of a casino’s website or page and look out for the Gambling Commission logo – there should be a link to the actual license number (it’s part of the UKGC’s rules). If you cannot locate it, contact the customer support team or perform a Google search. If a casino is not licensed in your jurisdiction, your money may not be safe – run a mile. We only recommend trusted online casinos here at CasinoManual.co.uk.

Customer Support

One of the most important factors when considering whether to play at an online casino is the level of customer support you can expect. We always like to try and work things out for ourselves first before contacting the casino directly. A good FAQs section, preferably with a searchable database is a big help.

Of course, things shouldn’t go wrong, but sometimes they do. When that happens can you rely on prompt and considerate customer service? There are few more frustrating things than trying to get in touch with the casino support team only to find out that they’ve already logged off for the day.

Important factors here are the methods available for contact. Is it just live chat or will you be given the chance to speak to a real person? If there is a phone service how much will it cost? Does the casino provide a callback service? More and more of us use Skype to communicate. Does the casino?

A detailed help section and courteous staff who operate 7 days a week and provide prompt and polite service are what we’re looking for. Even better if they do that using multiple, free methods including phone, live chat and Skype.

Banking

Most online casinos offer a similar range of options when it comes to making deposits and withdrawals. The range will usually include credit and debit cards, money wallets like Skrill and Neteller and prepay options like Paysafecard. An increasing number of online casinos now accept PayPal.

What we don’t want to see are fees levied either for deposits and withdrawals or slow payouts. Another important consideration here is how long it takes for withdrawals to be processed. It can be incredibly irksome to request a withdrawal only to see it sitting in limbo while it’s waiting to be processed. The quicker the withdrawals, the better as far as we’re concerned.

In a similar vein, does the casino process cashouts at weekends? If you want to make a withdrawal on a Saturday or Sunday then why shouldn’t you be able to? Casinos that provide this service get a nice tick.

Safety and security are of prime concern of course. We want UK regulated casinos who operate in a fair and transparent manner. We’ll consider the security technology of the casino as well as the verification processes which the casino uses to identify their players and keep their funds secure.

Casino Games

Of course, the number of casino games that an online casino can provide is important. A casino that offers 1,000 games is going to score more highly than one that offers just 50. The number of casino games isn’t the only criteria we consider though.

We also factor in the slot developers/providers whose games are offered. A casino with slots from a number of software providers is generally viewed more favourably than one that’s tied to just one. Finding your way to those games is important too. A site that is user friendly, well designed and easy to navigate scores better than one that’s not intuitive to use.

Another important feature is the ability to filter games by developer, theme or even feature. If you only want to see slots from NetEnt that come with a Chinese theme and free spins with multipliers, then it’s helpful to be able to do so.

Does the casino offer slots that you can’t find anywhere else? Exclusive content is definitely a positive. As is having all the top new titles as well as a good selection of old favourites. Finally, we’ll look at jackpot slots which are important for many players chasing megabucks payouts. If a casino offers a range of slots that can deliver seven-figure payouts, then so much the better.

Overall then, we want plenty of slots from a good range of developers like Play ‘N Go, IGT and Microgaming. Ideally, those slots should be easy to find and there should be a search facility which means you can find your favourites immediately.

Bonuses and Promotions

Most people like a freebie and online casino players are no exception, whether that be free spins or bonuses. Some freebies offer more than others though and it’s always important to dig into the small print when it comes to terms and conditions.

The headline figure from a bonus might look impressive but if there’s a massive wagering requirement to complete, then the offer really isn’t as good as it looks. Likewise, free spins. No deposit free spins are welcome if they come with restrictive conditions then they might not be worth the bother. We stipulate all wagering requirements, restrictions and terms when it comes to casino welcome bonuses/offers.

There’s been a move towards ‘fair spins’ from sites like bgo Casino which is welcome. These don’t come with any wagering requirements at all. You spin and if you win you get to keep what you’ve earned without having jump through any hoops. Simple and clear.

We like to see online casinos that provide plenty of offers and promotions to regular players and not just new sign ups. That can mean tournaments, points races, treasure hunts and the like. One casino that generally gets this spot on is Mr Green Casino which delivers a steady stream of contests that award cash, bonus prizes, holidays, experiences, gadgets and much else besides.

Tied in with this are VIP and regular player programmes. These can award cashback to regular players or award points which can then be spent in the online casino store. Overall then, we’re looking for an open and transparent welcome offer that doesn’t come with hidden penalties and a good variety of offers and giveaways that reward existing players as well as new sign ups.

The Perfect Online Casino?

What would our perfect online casino look like? Well it would be regulated by the UKGC for starters (in the UK of course) and use the best, most secure technology available.

The design would be simple and intuitive so finding what you’re looking for is simple and easy. There would be a good selection of casino games and slots from a wide range of developers including established names and rising industry stars. You’d find old classic as well as the freshest new releases. You’d be able to filter games by developer, genre and gameplay too.

A helpful customer support team would be available around the clock and withdrawals would be rapid and available at weekends – and with no fees either! There’d be a straightforward signup bonus with no hidden hoops to jump through as well as a steady stream of competitions and other giveaways for more experienced players. Mix all that together and we think you’d be on to a winner.

Online Casinos FAQs

Is it safe to play online casino?

Online gambling is safe – you must ensure you play at a licensed online casino in order to be protected. If you are from the UK for example, playing at a Gambling Commission licensed online casino ensures the casino in question has a valid license and has passed all the regulatory requirements to offer a safe environment to gamble online.

Is online casino illegal?

Playing at online casinos can be illegal – it all depends on where you are situated. If you take countries like the United Arab Emirates, online gambling is not permitted. In countries like the United Kingdom, gambling online (whether playing casino games, poker, bingo or betting on sports) is legal but only at a UK licensed operator. You need to check whether its allowed to play online in your country/jurisdiction – if in the UK for example, look for the UK Gambling Commission logo and link to the license at the bottom of the chosen online gambling operator.

Are all online casinos rigged?

If an online casino is licensed, they will be audited and subject to strict regulation and policies. This ensures that they offer a fair and safe environment in which you can play your favourite casino games. Online casino games, like video slots, are subject to random number generators which ensure fairness and transparency. All casino games have a house edge % – for slots, it’s about 5% meaning for every £100 you wager, the casino will make £5. As all casino games are random, you may the player that wins. It’s all down to luck! Overall, the casino games will make the pre-determine house edge over a course of time.

What are casino table games?

Casino table games are games played on a table – the most popular table games include blackjack and roulette. These table games can be played at online casinos with various versions of them being offered. You can also play live casino games where you see an actual dealer spinning the roulette wheel or handing your cards in blackjack.

Can you actually win money in online casinos?

The answer is yes – all casino games are subject to random number generators. You may be lucky and win a life-changing progressive jackpot or the maximum win from a video slot. In 2015, a lucky UK player won a progressive jackpot worth more than £13.2 million on the Mega Moolah video slot from Microgaming. Lots of video slots pay out huge amounts – if you do win, you need to withdraw your winnings because you might not get another big win again.

What is the best online casino?

Our top 5 online casinos are:
  • Casino Gods
  • bgo Casino
  • Trada Casino
  • LeoVegas Casino
  • Gate777 Casino

What is a casino bonus?

A casino bonus is an offer or promotion offered by an online casino to their players. The most common casino bonus is known as a welcome bonus which gives the player a bonus on their first deposit. Most casino bonuses consist of a 100% match up to a certain amount. Other casino bonuses include no deposit bonuses and free spins. Online casinos also offer casino bonuses to loyal players so they stick around and continue to play with them.

How do casino bonuses work?

A casino bonus works when you deposit a certain amount and the online casino gives you a bonus based on that. For example, take a 100% casino bonus up to £100 – if you deposit £20, you will get a £20 bonus. If you deposit the maximum £100 allowed, you will get a £100 bonus. Most casino bonuses come with wagering requirements and restrictions so players don’t abuse the bonuses.

What are wagering requirements?

Wagering requirements are conditions you must meet in order to withdraw any winnings associate with a casino bonus. All online casino bonuses have play through requirements so stop the players just withdrawing the bonus amount. The most common wagering requirement is 40x deposit plus bonus – if you deposited £100 and get a 100% bonus (£100 bonus), you would need to wager £100 + £100 (£200) x 40 = that’s £8,000. Certain casino games are allowed for the casino bonus with video slots contributing 100% to the wagering – table games like blackjack may not be allowed or only contribute 10%.

How do free spins work?

Free spins are offered on video slots by online casinos as an incentive to play. Free spins on certain casino slots are now offered to new customers or to loyal customers to play a certain game. Free spins come with wagering requirements in most cases as well as max cashout restrictions and maximum bets/stakes per spin. Always check the terms and conditions of every free spins offer. Free spins can also be known as bonus spins, extra spins, welcome spins amongst other terms.

What payment methods can I use at online casinos?

The most commonly used payment methods (also known as payment options or banking methods) used at online casinos include debit cards, credit cards, bank transfer, Skrill, NETeller and PayPal. Whilst debit and credit cards are the most convenient, e-wallet solutions like PayPal are quicker to both deposit and withdraw your money. All top online casinos will offer a wide variety of payment methods with no fees to deposit or with withdraw.

How do I withdraw money from online casino?

To withdraw money/winnings from an online casino, you need to request a withdrawal. Prior to doing so, you will need to verify your account by providing copies of identification documents such as your driver’s license, passport or utility bill. In the UK for example, it’s law that an online casino verifies a player’s identity to ensure the player is of legal age (18+) and is who they say they are. Once you do this once at an online casino, you won’t need to do it again. Once you are verified, future withdrawals will be quicker.

How long do casino withdrawals take?

Withdrawals at an online casino will take a matter of minutes to up to a week – it all depends on the payment method you use. If you use an e-wallet solution like PayPal, it’s a lot quicker to withdraw than via bank transfer or debit card – this is due to banks’ processing times. Banks will take between 1 and 5 days to process withdrawals at their end. To speed up withdrawals, verify your account and ask the casino customer support to lock your withdrawal of manually flush your account.

Can you gamble using PayPal?

PayPal is a common payment method used online by millions of people worldwide. PayPal is available at many online casinos and is a quick way to deposit and withdraw money. Using PayPal to gamble online will ensure your deposits are protected/insured and your withdrawals are quick and made within hours.

Can you gamble on your phone?

With more and more people using mobile phones for every-day tasks, online gambling is available on all devices including smartphones, tablets and desktop. All online casinos are optimised for Windows, iOS and Android operated devices so you can play your favourite casino games on whatever device you like. Casino games are created in HTML5 format making them available to play on all devices, at any time.

Guide to Online Casino Account VerificationGuide to Online Casino Account Verification

You’ve signed up to an online casino site, played around some and you’re ready to start playing your favourite video slots. The chances are that you’ll need to verify your account to confirm who you are. Here’s our guide on how to make this process as quick and easy as possible.

Account Verification FAQs

Why do I need to verify my account?

Safety and security are the main reasons why you’ll have to verify your online casino account. The verification process aims to protect both the player and the casino to ensure everything complies with UK gambling regulations, that funds go where they’re supposed to and that those funds aren’t being used for unlawful activities. All reputable online casinos will be regulated by the UK Gambling Commission. New legislation relating to online casino accounts was introduced in 2019 with 3 main objectives.
  1. To make sure players are old enough to gamble
  2. To see whether a player has self-excluded
  3. To confirm the player’s identity
The first 2 goals are self-explanatory. The Gambling Commission wants to exclude the under 18s and problem bettors who have excluded themselves from being able to play at online betting sites. The third goal aims to make sure that players aren’t using gambling sites to launder money made by the proceeds of crime.

Automatic verification

In many cases, thanks to advances in technology, the verification procedure will take place automatically. UK online casinos can use credit rating companies such as Experian to determine the identity of a player. In some cases, though, the player will have to go through the verification process. For most UK casino sites, that will mean the Know Your Customer process.

How do I verify my account? – Know Your Customer

If you are asked the confirm your identity, the process is simple. You’ll first be asked to provide documentation that includes the following details:
  • Name
  • Photo ID
  • Residential Address and Date of Birth
That means you’ll have to provide a combination of documents. The following are accepted by most online casinos:
  • Passport
  • Driving Licence
  • A utility bill dated from the past 3 months
  • A bank statement from the past 3 months
  • A mortgage statement from the past 3 months
  • For the few people that have them, a national identity card
Most online casinos have a specific section on their account page where players can scan and upload their documents. Precisely when you’ll have to confirm your identity varies from casino to casino. In some cases, you’ll go through the verification process when you sign up. At other casinos, you’ll complete the ID confirmation procedure when you make your first deposit. You might also have to send a copy of the credit or debit card which you used to make your initial deposit.

How long does account verification take?

In the early days of the online casino world, verifying your account could be a long-winded affair. Thankfully, things are generally far more straightforward these days. In most cases, the verification process is completed in a matter of hours rather than days.

Is it safe?

With so many stories about identity theft in the media, people could be a little worried about sending such sensitive information into the online ether. Reputable online casinos will abide by the Data Protection Act 1988 which stores your information in a secure and legal environment. For this reason alone, we always recommend that you play on a regulated rather than an unregulated site. Check out our guide to the best regulated online casinos here.

Problems?

If for some reason you can’t provide the required documentation or there are discrepancies between details, then the verification process will likely be put on hold. This means that you won’t be able to withdraw funds or even play at an online casino. This will vary from casino to casino so be sure to read the T&Cs before you sign up.

Case study – Casumo Casino

Case study – Casumo CasinoAs one of the biggest names in the online gambling world, Casumo Casino is a pretty good place to show exactly what you can expect from a casino verification process. In most cases, Casumo runs automatic verification so most players won’t even get this far. If you’re among those that do, the process is quick and painless.

A withdrawal can often prompt a verification request. Casumo takes player security seriously though so they might have spotted a change in betting patterns and want to do a spot check. Players will receive an email asking them to verify their account. Then head to the specific account section at Casumo.

You’ll be asked to provide a combination of the documents outlined about in the Know Your Customer section. That means a combination of passport, driving licence, utility bills etc. Depending on how you made your first deposit, you might also be asked to provide card details. Casumo doesn’t ask for the whole card number. Your uploaded document should only show the first 6 and last 4 digits of the card number. The all-important 3-digit CVV number should be covered too.

If you do send the whole number, Casumo will remove the digits before it’s archived on the site’s servers. This provides extra security for the player. Casumo say that it can take up to 12 hours to verify your account after they have received your documents. That’s the extreme scenario though. In most cases, the process is completed in less than an hour. You’re then good to go.