Virgin Games Customer Support
Customer service at Virgin Games is good as they offer email, Live Chat, a freephone UK telephone number and a call back option. They have been around since 2004 and are part of the same group that operate JackpotJoy (one of the UK’s most popular bingo rooms) – therefore, they have experience in abundance and it shows.
They are available round the clock with email support taking 2 to 3 hours (including weekends). I found their Live Chat service to be the quickest with waiting times being minimal (yes, including busy times at weekends) – therefore this is the way I tend to contact them.
As for telephone support, they offer customers a UK freephone number which always helps. I’ve called them up a few times recently with waiting times being under 3 or 4 minutes. The best thing about Virgin Games customer support wise was the fact they offer a call back option – you need to email them or message them via Live Chat and suggest a convenient time for them to call you back.
I found Virgin Games’ customer service to be good and what is expected. Fully UK licensed, their staff were friendly and offered me reload bonuses on every occasion (I do play quite regularly there though). They even called me on my birthday and offered me a 100% match up to £100 which I found to be a nice touch.
Finally, they do offer manual flushing – it’s not openly offered but I did win big just before Christmas (2014) and I didn’t want to be tempted to lose it back. I called them up and they flushed my account meaning I couldn’t cancel my withdrawal request. Their help section can be found under the ‘Need a Hand?’ link on their main navigation. It covers all aspects from depositing, withdrawing, identification documents and bonus questions.