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Roxy Palace has one of the friendliest and knowledgeable player support teams in the business. They are famous for their customer service and they are more than happy to assist you with any issues you may have at all.

They offer a comprehensive 'Help' page that addresses all the most common issues and questions such as how to download the software, how to get started and hot to deposit and withdraw your money. The Roxy Palace support team are naturally available 24 hours a day, 365 a year and operate in 11 languages - yes, 11 languages!

Casino Manual tested their player support via telephone, email and Live Chat and we are proud to say that they passed with flying colours. Their Live Chat facility is very quick, and the staff on hand knew how to help us with all our probing questions. What they do is simple which is the key in our opinion.

Roxy Palace also offers a wide range of free phone telephone numbers from various countries with focus on European ones. However, the only downside Casino Manual found was that they don't offer a call back option for their players. Overall, their service is quick, professional and hassle free - everything you want from a reputable online casino operator.

Roxy Palace is a very reputable outfit and true to their service, offers a wide range of deposit and withdrawal methods for you to choose from. If you are a UK player, you can use Credit Cards (both Visa and MasterCard) as well as Debit Cards (Visa Debit and Maestro). Roxy Palace also offers other payment methods such as NETeller, MoneyBookers, Ukash and Paysafecard amongst others.

The minimum deposit is a standard £20 and withdrawing can be done via your Credit/Debit Card, Wire Transfer, NETeller and by Cheque. ID is required to withdraw though (this is not a bad thing) but the cashout time is a disappointing 48 hours. The cashout time extends to 72 hours over the weekends as they don't process cash outs then. Furthermore manual flushing is not allowed. This is the only drawback we found at Roxy Palace casino but there is nothing to worry about when it comes to you money. There is no risk of any problems and Casino Manual can fully endorse Roxy Palace.

To ensure the protection of your transactions, they deploy a very secure system that uses 128-bit SLL (Secure Socket Layer) Digital Encryption. This is the norm for all big financial transactions. Security is of paramount importance to Roxy Palace as they often run random checks where they will require you to provide them with proof of identity, copies of cards or a signed purchase history of your transactions.

This doesn’t happen to most players but we thought we would mention it so you are not alarmed. This has been put in place to ensure that it's only you that transacts at Roxy Palace. Think of it this way – wouldn’t you rather an online casino run random checks every so often for the benefit of your security? Your money is safe, Casino Manual guarantees it.