Casino Cruise Review

Casino Cruise Summary

Formed as recently as 2014, Casino Cruise came about after some very experienced individuals came together having worked at some of the biggest online casinos over the last 10+ years. Using the EveryMatrix platform, there are more 600 casino games to choose from including 350+ slots from Microgaming, Play ‘N Go, NextGen Gaming and NetEnt. readers are also welcomed with an exclusive 55 Starburst free spins which have no wagering requirements whatsoever!

Casino Cruise Customer Support

You can get in touch with the Casino Cruise customer service team via Live Chat, email and telephone. As you'd expect, Live Chat was the quickest and most convenient way to contact them. This is simply because waiting times were practically non-existent.

Their waiting times via telephone are short but it's not a freephone UK number – it's a Maltese number so it can be quite costly to call from a UK landline or mobile. Saying that, you can request that a customer support agent calls you back at a convenient time which is great. When it comes to emailing their support team, replies were generally quick with all of them answered within a few hours.

When I wanted to withdraw for the first time, I emailed across my identification documents – their team verified them within an hour and processed by cashout request immediately after. Generally, I am satisfied with the support at Casino Cruise even though a UK freephone number would be the icing on the cake.

Casino Cruise Deposit & Withdrawal Methods

As mentioned in the summary above, Casino Cruise uses the EveryMatrix platform so there’s a whole host of payment options available to players. As lots of casinos use EveryMatrix, they offer many payment solutions to cater to their clients’ needs which is a good thing for us players.

Anyway, you can expect to use all the most popular solutions like NETeller, Skrill and credit/debit cards. You also have localised payment options. In terms of withdrawing your winnings at Casino Cruise, they are processed by the support team within 24 hours. If you use Skrill or NETeller, you can expect your withdrawal to be in your account within 12 hours generally.

Casino Cruise offers you a dedicated email address ( so you can send your identification documents across. When you want to cash out for the first time, you will need to send them a copy of your driver’s license, passport and/or utility bills to prove you’re of legal age and you are who you say you are. Don’t be alarmed though as this is standard practice as per the conditions of their UK operating license.

More importantly, Casino Cruise charge no fees to either deposit or cash out (some EveryMatrix casino do so I thought I’d clear that up). However, you can cancel your cashout request right up until your cashout is processed by Casino Cruise. On a negative note, there are no Saturday cashouts available so they only process these 6 days a week. Overall, I found depositing and withdrawing simple with quick processing times (the most important aspect).

Casino Cruise Games

Casino Cruise has a very impressive wealth of casino games at its disposal with more than 600 to play. You have all the classic table games with blackjack, baccarat and roulette as well as video poker and craps (amongst many others). Where Casino Cruise excels is via their slots offering as there are more than 350 to play! There are slots from Play ‘N Go, Net Entertainment, Microgaming and NextGen Gaming amongst others.

Being part of the EveryMatrix network, Casino Cruise benefits from many top slot games from the most popular software providers. When it comes to Net Entertainment, you have a full portfolio including cult favourite Piggy Riches, the modern Spiñata Grande and progressive jackpot Hall of Gods. As for Microgaming, you cannot go wrong with Immortal Romance, Jurassic Park or The Dark Knight Rises.

You will notice Casino Cruise has lots of slots from NextGen Gaming and Play ‘N Go – that means you can play the hugely volatile 300 Shields, the weird yet wonderful Leprechaun Goes Egypt and the old classic Medusa. I recommend you try the Play ‘N Go-powered Pimped and branded Psycho from NextGen Gaming though.

In terms of the future, a little birdie has told me EveryMatrix has signed a deal with Scientific Games to offer slots powered by WMS Gaming and Barcrest. When the news is official (if it’s true), we will let you know – this would really make Casino Cruise a great place to play more than 450 slots!

Casino Cruise Bonuses & Promotions

Casino Cruise has a special treat for readers – when you register an account, you will get 55 free spins to use on NetEnt’s Starburst. This may sound pretty ordinary but the 55 free spins are subject to no wagering requirements at all – yes, truly free, free spins!

Ok – so 55 free spins without wagering requirements is very appealing. However, when you register, the free spins will be credited to your account the day after you join before midday GMT time – that’s the only downside in my opinion but worth the wait. The only restriction on the free spins is that you can withdraw a maximum £100 from the winnings. Also, players from France, Turkey, Romania, Lithuania, Belarus, Latvia, Czech Republic, Hungary, China, Bulgaria, Poland and Ukraine are not eligible for this offer – UK players are though!

If you want to deposit, there’s an exclusive 200% match bonus on your first deposit up to £100 – you can deposit as little as £20 to as much as £50 to get a 200% bonus. To get the full £100 on offer, you would need to only deposit £50. Once you deposit, you will get 20 free spins a day for 5 days giving you an extra 100 free spins.

Casino Cruise also rewards you with a bonus on your 3 subsequent deposits – this consists of a 50% second deposit bonus up to £200, a 25% third deposit bonus up to £300 and a 25% fourth deposit bonus up to £300.

You won’t see much in the way of bonuses and promotions on the Casino Cruise website though – this is because all that stuff is handled direct with their customers meaning that their players will receive customised and tailored offers and promotions.

I’ve read enough, sign me up