Betsafe Casino Review

Betsafe Casino Summary

Betsafe Casino was founded in 2006 and one of the best online casinos to play at if you’re a slots lover. Owned and operated by the Betsson Group, they boast over half a million customers from more than 100 countries. Their casino offers you more than 300 slots from WMS, Microgaming, NetEnt and Play ‘N Go amongst others with the mobile/tablet casino offering you more than 110 slots! New UK players get up to £1,000 free, 25 free spins and 25 big spins worth £1 each.

Betsafe Casino Customer Support

Customer service is what Betsafe Casino is known for and, as a result, has earned an excellent reputation. Founded in 2006, they were acquired by the Betsson Group due to offering great customer support and offering a superb product. They have since grown to be one of the most popular online casinos in Europe.

Anyway, as you would expect, customer support is available 24/7, every single day of the year – you can get in touch via email, Live Chat, telephone and their onsite messaging system. There's a Maltese telephone number available (as they operate out of Malta) but you can only see a UK freephone telephone number.

Betsafe Casino, as mentioned, has a sterling reputation so I thought I would test out their customer support team – I can honestly say I was impressed by their response times as Live Chat only kept me waiting a minute or so. Even at busy times (like on a Saturday night), waiting times were under a couple of minutes.

I also sent them my identification documents via email with a response within 2 to 3 hours. They also offered me an extra deposit bonus offer and sent me links to their in-depth and well structure FAQs section on the website. Telephone support was also fine with waiting times to be a couple of minutes. Overall, I would recommend Betsafe Casino as their staff were friendly, efficient and answered all my queries (which sometimes were provokingly awkward) with relative ease.

Betsafe Casino Deposit & Withdrawal Methods

Following on from their great customer support, depositing and withdrawing at Betsafe Casino was easy and straightforward. You can choose from payment options like debit and credit cards, Skrill and NETeller. As you would expect, Betsafe charges no fees at all when you deposit or withdraw.

In terms of cashing out (or withdrawing), this is where Betsafe Casino excels – they are committed to pay out withdrawal requests within 8 hours. This includes weekends too! I play at Betsafe using NETeller with my winnings being paid out in under 3 hours each time. Even at weekends, I found cashouts to be in my account within 4 to 5 hours (which is brilliant).

Please note that if you use debit or credit cards, it will take a further 3 working days to reach your account – this is due to the way banks work. You can deposit as little as £10 at Betsafe and you need to provide identification documents when you first request a cashout (passport, driver’s license, utility bill etc). This is something which is compulsory under the UK gambling commission law. As mentioned in the previous section, my ID documents were processed quickly and my subsequent first withdrawal made in under 3 hours!

I found Betsafe Casino to be a breath of fresh air – they have an excellent reputation and it’s rumoured that Betsafe’s procedures and practices were used at other Betsson Group-operated casinos such as Mr Smith Casino and CasinoEuro. In terms of negatives – I only found a couple. They don’t use PayPal (which doesn’t bother me personally) and you need to transfer funds from your sports (default) account into your casino account to play. That’s something I can deal with as they offer very fast cashouts and a great selection of slot games (more on the latter below).

Betsafe Casino Games

Like Mr Smith Casino, Betsafe Casino offers their customers over 300 slot games via their instant play platform (no download needed). You have titles from Williams Interactive (WMS), Microgaming, Net Entertainment, NextGen Gaming, Ash Gaming, Playtech, Play ‘N Go and others.

This sets them up to offer a very wide range of quality slot games. If you’re an avid slots player, you will see that Betsafe Casino tends to add new and upcoming slot games before anybody else. For example, they launch NetEnt titles a week earlier than other online casinos!

As for slot games, Williams Interactive titles are my personal favourites with all the Las Vegas classics available (think Zeus, Wizard of Oz Ruby Slippers, Rome & Egypt and Kronos). You should play some of the higher variance titles like Raging Rhino, Black Knight II, KISS Shout It Out Loud and Viking Vanguard too. Whenever a new WMS slot is released, you can be sure to find it at Betsafe Casino.

As for Microgaming, they don’t offer you a full selection but they do offer you the better games – Microgaming has over 500 slots with a lot of them not being that good to be honest. Look out for the popular games like Thunderstruck II, Jurassic Park, Terminator 2 and Immortal Romance. In terms of Net Entertainment (or NetEnt), you have a full portfolio with 2 of my personal favourites available – Blood Suckers and Dead or Alive.

Finally, other slots you should play are Medusa II by NextGen Gaming, Pimped by Play ‘N Go, Gladiator by Playtech, Full Moon Fortunes by Ash Gaming, Rainbow Riches by Barcrest and Esqueleto Explosivo by Thunderkick. They have lots of jackpot slots too include NetEnt’s Mega Fortune Dreams and Hall of Gods as well as Ash Gaming’s Adventures in Wonderland. If you play slots on your mobile or tablet device, you’re in luck as they have more than 110 slots (at time of writing) for a variety of software providers – that’s pretty impressive.

Betsafe Casino Bonuses & Promotions

Betsafe Casino offers UK players a generous welcome package which consists of a 100% match bonus and free spins. Deposit from £15 to £200 to get a 100% match bonus – i.e. if you deposit £200, you will receive £200 free giving you £400 free to use.

Claiming the first deposit bonus is quite simple – register an account and deposit from £15 to £200. Then visit the ‘available bonuses’ section in the top right-hand corner of the Betsafe website – that’s it. Once you’ve made your first deposit, Betsafe will reward you with 50 free spins on the popular Gonzo’s Quest slot by Net Entertainment. Just open the slot game up and the 50 free spins will be there to use immediately!

Wagering requirements at Betsafe are pretty fair too – you need to wager the initial deposit plus bonus amounts 35 times so you can withdraw the bonus amount and any winnings won. The free spins are also subject to the same wagering requirements but you need to complete this within 3 days of getting the free spins. As with all other casinos, slot games contribute 100% to the wagering (whereas blackjack and roulette for example don’t).

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